LSC has established a Help Desk to receive and answer your questions about how the electronic rule-filing system works. The Help Desk is staffed by Lisa Rodriguez of LSC during normal business hours. You may contact the Help Desk via email or telephone:

   614-387-2078
erfhelpdesk@lsc.ohio.gov

Please be prepared to describe your question or concern in detail. In some cases, Lisa will be able to answer your question immediately, but in other cases she will take your information and consult with members of the ERF development team before getting back to you.

Matters to refer to the Help Desk include:

• Questions about or problems with the Rule/RSFA Authoring System (RAS) software;
• Questions about acquiring the Rule/RSFA Authoring System (RAS) software;
• Questions or problems with the Package Submission web page;
• Scheduling of software training;
• Scheduling of the LSC rule-filing kiosk.

Please note that the Help Desk is intended to address matters pertaining to the electronic system's operation and to schedule training and kiosk reservations. Questions regarding rules codification, such as matters contained in the LSC Rule Drafting Manual, should continue to be referred to Vicky McMahan of LSC at 614-466-7572. Questions concerning JCARR jurisdiction and rule adoption protocol should continue to be referred to JCARR at 614-466-4086.